HÄST GO app icon HÄST GO

Support

HÄST GO · help & frequently asked questions

Getting access

HÄST GO is an internal tool for HÄST and partner newsroom teams — there is no public sign-up. Access is provisioned by your newsroom coordinator, who will send you an invite code. Open the app, enter the code, choose your own password, and you're in. Nobody else — including administrators — ever sees your password.

Common questions

I can't sign in

Check your username and password. If you've forgotten your password or your invite code has expired, contact your newsroom coordinator — they can issue a fresh invite.

My upload says “Waiting”

Two common reasons: the clip's full-quality upload is set to “On Wi-Fi” and you're on mobile data (it will resume automatically on Wi-Fi), or the connection dropped mid-upload. You can retry any clip from the queue on the home screen.

Videos from my photo library won't import

If a video is stored in iCloud and not on your device, iOS must download it first. Open the video in the Photos app to trigger the download, or connect to Wi-Fi and try the import again.

Where did my clip go?

Every clip uploads to the destination shown on the home screen when you shot it — your team's default collection unless you picked another one. Ask your producer if you can't find it in the media library.

How do I choose where footage lands?

Tap the destination name on the home screen to browse your team's collections and pick a different one. The choice applies to your next recordings and imports.

Contact us

For anything else — sign-in trouble, upload issues, feature requests, or removing your account — reach us at: